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Knowledgebase : Koongo
You can check the Support and Updates products at Koongo store (https://store.koongo.com/support-updates.html [https://store.koongo.com/support-updates.html]).  One of the options is 12 month Support and Updates period which includes: - just 15.75e/mont...
Hello, thanks a lot for providing us the feedback and reporting this issue. Please note that your issue has been fixed in the latest connector version that we send you in the attachement. Please follow Installation and Upgrade guide here: http...
Hello Jonathan, sure, we can set up Google channel as that servise was part of your order 1100002718. But first I need to aks couple of questions: 1) what kind of products do you want to export? all? if configurable parent or child products? 2) what a...
Hello, thanks for your email.  Please let me know if you have any questions.
Hello, we would like to inform you that requested feed layout or taxonomy has been updated according to provided feedback. Please update your feed and taxonomy list according to instructions here: https://docs.koongo [https://docs.nostresscommerce.com...
Hello, yes, that's possible. Send us following information: 1) Order ID 2) Server ID of your test environment: https://docs.koongo.com/display/KoongoConnector/Activation#Activation-FindyourServerID 3) Country Collection you want to assign...
Hello, I see you have tried to install our Koongo App for SEOshop and I see you might have some troubles? If yes, just let me know so I can help you with the app installation process. Kind regards, Tomas Kucera
Hello Rik, your current license key has been removed and you can generate a new one, as described here: https://docs.koongo.com/display/KoongoConnector/Activation Kind regards, Tomas Kucera
Hello Sandy, I have removed your license key from our DB and thus you can generate a new one. See instructions here: https://docs.koongo.com/display/KoongoConnector/Activation Kind regards, Tomas Kucera ======================= Koongo team takes par...
Hello, according to our license policy, license key change is possible only within 7 days long period, starting at the moment of order placement. License conditions are explained in detail here: https://docs.nostresscommerce.com/display/KoongoCon...
I'd like to ask you if you can give us a Koongo Connector review at https://www.magentocommerce.com/magento-connect/data-feed-management-tool-koongo-connector.html Thanks. Just let me know in case you have any questions.
Hello, with Koongo Connector it is super easy to set up the rules for parent-child product attributes export. Please see How-To article here: https://docs.koongo.com/display/KoongoConnector/Export+of+child+products+with+parent+attribute+values [1...
Hello Miinto, my name is Tomas and I am CEO of NoStress Commerce and recently I was in contact with Andres Avrik from your integration team. We have just added full support for Miinto feed (including category trees) into our Koongo servise. My company...
Hello Tjalling, recently we have received your order of Koongo Connector for Magento. Thanks for your interest. However, we have not received your payment yet. Please feel free to contact me, I woul be glad to help you order payment. You can reach me al...
Hello Mark, if you can install everythink on your own then I ecourage you to order the connector only: https://store.koongo.com/koongo-connector-for-magento.html The license for 85 Euro (excl VAT) is bundled with one moth of Support & Updates period....
Hello Martin, we have just received your registration for Fruugo Connector for Magento. My names is Tomas and I would be glad to help you with connector installation and setup. Just let me know plese if you need something. Tomas S pozdravy, Tomáš ...
If you like Koongo Shopify app please consider to give us a review at https://apps.shopify.com/koongo.
Hello Jean, thanks a lot for your partner program overview. However, I am afraid that this is something we are not looking for. We are not interested in re-selling your modules. Thats something we did in the past but right now we are focusing on our spi...
Hello, we checked our system and we saw that your Support and Update period has expired, thus you are not allowed to download the connector updates as well as updates of the feed layouts and taxonomies. For more details about License conditions please na...
Hello Niccolò, thanks for your order of extended Support & Updates period. I would like to inform that the support period for license key 326286d2c8a335afafadf1edfe86c971 has been extended. If you wish to upgrade your connector, please follow instruct...
Hello, we have noticed that you might have some problems with koongo connector trial activation. May we help? Kind regards, Tomas Kucera
Hello, you are using quite old module version which is not supported any more. Recently we have realeased the module as completely new product under the name Koongo Connector and under new license conditions. Thus, I encouradge you to buy the latest...
Hello, If you are using module version 6.0.0.0 or 6.0.0.1 or older, please upgrade to THE LATEST VERSION 6.1.0.0, since in the previous versions was unfortunately present serious bug in _License key_ validation process, causing the stopping of the m...
Hello, the new version of Koongo Connector has been released recently and we encourage you to upgrade, since this version is full of new features and improvements. For example: Attribute Filter Custom Feed Layout Shipping Costs Export Su...
Hello, we have just released a new version of Koongo Connector. I send you this version and I encourage you to upgrade to this latest version, as described here: https://docs.koongo.com/display/KoongoConnector/Upgrade Kind regards, Tomas Kucera
Hello Marc, I see you are using a bit older version of the connector which is causing the issue. Thus, first I encourage you to install the latest version 6.4.0.0. Follow upgrade instructions here: https://docs.koongo.com/display/KoongoConnector/Upgrad...
Hello Frank, thanks a lot for reporting this issue. However, in order to provide you with fast and effective support, you need to submit your support request through Koongo Support Desk, as described here: https://store.koongo.com/support-and-contact.h...
Hello, I have noticed you have installed our Koongo App for SEOshop. Thanks a lot for your interest. I see you have created 11 channels, great! In the next step you need to submit all the 11 channel files to given channel authorities. How do you lik...